COMFI SUPPORT OS
Customer operations, in one view.
Every email linked to the customer, order, product, issue, policy, reply and outcome—with a complete audit trail.
Shadow mode
DECISION QUEUE
Replies and cases
Review the evidence, edit the draft, then approve—or leave the case on hold.
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Connect your support mailbox
Connect Zoho Mail to load customer conversations and create replies.
Select a conversation
Read the complete thread, review order context and reply from one screen.
C
Open
CUSTOMER QUERY
What the customer needs
Loading the latest customer request…
Conversation summary
Loading the conversation and relevant context…
Past emails from this customerLoading…
View full email conversationLoading…
SHOPIFY + WOOCOMMERCE
Order lookup
Find an order in either store, inspect the customer context and start a new email.
COMMERCE ORDER LOOKUP
Find a customer order
Search Shopify and WooCommerce together by order number, customer email or customer name.
CF is automatic: entering only numbers searches both CF1331 and the legacy 1331.
LIVE COMMERCE DATA
Results
No search performed.
Ready to search
Enter an order number, customer email or customer name.
ZOHO CUSTOMER HISTORY
Previous conversations
PRODUCT & QUALITY INTELLIGENCE
What customers are experiencing.
Reported faults, confirmed faults, return signals and unresolved issues linked back to each product.
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SUPPORT INTELLIGENCE
Email analytics
Track why customers contact Comfi, how issue volumes change and how quickly replies are sent.
Analytics have not been loaded yet.
VOLUME TREND
Why customers are contacting you
Total inbound email volume with the main issue categories over time.
Load analytics to view the trend.
ISSUE MIX
Email categories
Share of inbound emails by primary reason.
SERVICE SPEED
Average response time
Average human response time for each customer turn.
Load analytics to view response time.
CLASSIFICATION LOG
Review and teach email categories
Filter the log, move an email to the correct category and the classifier will use your correction when similar emails arrive later.
0 manual corrections are teaching future categorisation.| Received | What it was about | Assign category | Response |
|---|---|---|---|
| Load analytics to view recent emails. | |||
BUSINESS OUTCOME RECORDS
Returns, refunds and faults
Keep returns separate from refunds where the customer keeps the product, so your operational figures stay accurate.
GOOGLE SHEETS
Connect a live fault-log spreadsheet
Connect your Google account, choose an existing spreadsheet or create a new one, then keep it aligned with the dashboard. No service-account JSON or Vercel environment variables are required.
ACTIVITY TREND
Logged outcomes over time
No manual logs loaded.
TOP RETURN REASONS
TOP REFUND REASONS
TOP FAULT TYPES
| Date | Order | Log | Outcome | Status | Recorded by | |
|---|---|---|---|---|---|---|
| Open a log to view entries. | ||||||
ZOHO OUTBOX
Scheduled emails
Native Zoho Mail schedules that remain visible and manageable in Zoho Outbox.
No schedule loaded
Open this section to load Zoho Outbox schedules.
PORTAL ADMINISTRATION
Portal settings
Manage the adaptive writer, verified business information, policies, user access and connected services.
REPLY CONTROL
Operator instructions take priority
The adaptive writer reads the customer’s actual message, treats rough notes as direction, and turns both into a complete warm reply using only verified business details and policies.
Answers the customer’s actual questionLearns from edited sent repliesNever chooses financial outcomes
Use this area only for controls that must never be overridden, such as not inventing tracking information or exposing another customer’s details.
BUSINESS INFORMATION
Reference information
Store details the reply assistant may use when relevant, including returns information, dispatch times and warranty terms.
EMAIL SETTINGS
Subjects and automated-message filtering
Separate templates with a line containing ---.
BUSINESS POLICIES
Titled policy library
Keep each policy separate and give it a clear title such as “UK Returns” or “Warranty”. You can reference that exact title in your notes.
No separate policies saved yet.
EMAIL BRANDING
Customer email design
Manage the logo and HTML wrapper used for customer replies, drafts, scheduled messages and new emails.
Keep {{body_html}} where the reply belongs. Use {{logo_url}} for the saved logo. Changes are applied only after “Save portal settings”.
SAVED EMAIL DRAFTS
Your email templates
Create complete emails that appear in the right-hand template picker and insert directly into the editable reply box.
Optional customer details
{{first_name}} first name{{customer_name}} full name{{customer_email}} email{{order_number}} order{{order_status}} latest status{{tracking_number}} tracking{{tracking_link}} tracking link{{customer_region}} UK or US{{support_signature}} saved signatureYou can also use the key from any saved Business information item, for example {{returns_address}}.
No custom email templates yet.
SETTINGS ASSISTANT
Request a settings change
Describe an issue or requested change. The assistant will review the current configuration and prepare a proposal for approval. No changes are applied automatically.
CHANGE HISTORY
Change history and restore
Each approved settings change records its source and includes a restorable previous version.
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USER ACCESS
Portal accounts
The first account is the Owner. The Owner account manages team access and can create, disable, reset or remove other portal accounts.
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CREATE ACCOUNT
Add a team member
ACCOUNT MANAGEMENT
Team access
Review portal accounts, reset passwords, or temporarily disable access without deleting the account.
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INTEGRATIONS
Connected services
- Shopify
- Checking Shopify…
- WooCommerce
- Checking WooCommerce…
- Zoho Mail
- Checking mailbox connection…
- OpenAI
- Checking reply service…
AI CONFIGURATION
Reply-generation model
GPT-5.6 Sol is the approved flagship for customer-facing decisions and replies. Strict structured output and medium reasoning are enforced server-side.
BRAIN V2 MAILBOX
Permanent email history
Checking the mailbox cache and historical backfill…
DATA MANAGEMENT
Settings backup
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